MAIN FEATURES
Ticketing
Be available to your customers, no matter which communication channel they choose
Multi-channel
Self-service
Consider the organizational structure
E-mail
Telephony
Social media
live chat
Collaboration
Providing everything your agents need to cooperate and communicate and secure customers
Working conditions
The system automatically organizes open tickets
Multiple response mechanism
Prepare and send the best response with customer auto responder templates
Building an effective team
Work environment based on cooperation and work on customer tickets.
Single Team Email
Increase your team’s engagement and productivity
Organizing work across the cloud
Efficiency and issue of tickets
Automation
Why spend time on routine tasks, when you can let your customers automatically support it all?
Automate, save time and focus on customer relationships
Building business rules and incentives
Establish job rules, work cycle automation, and routine tasks
Set the ticket
Notification rules
Service Level Agreement and Escalation
The system supports the creation and customization of simple and complex workflows
Horizontal and vertical distribution
Workflow
Layouts
Scheme
Reporting
Measure everything related to customer service efforts and stay on the path to continuous improvement
Reports and dashboards
Create reports and diagrams to monitor your team's performance
ready-made report templates
Track time
Follow the live dashboard
Provide proactive reports
The system includes a dynamic reporting tool
The ability to create Dashboards by users
Evaluating the service provided
Customer satisfaction surveys
Get a summary of the tickets processed
Compare the performance of agents or user groups