MAIN FEATURES
Ticketing
Be available to your customers, no matter which communication channel they choose
Multi-channel- Self-service
- Consider the organizational structure
- E-mail
- Telephony
- Social media
- live chat
Collaboration
Providing everything your agents need to cooperate and communicate and secure customers
- Working conditions
- The system automatically organizes open tickets
- Multiple response mechanism
- Prepare and send the best response with customer auto responder templates
- Building an effective team
- Work environment based on cooperation and work on customer tickets.
- Single Team Email
- Increase your team’s engagement and productivity
- Organizing work across the cloud
- Efficiency and issue of tickets
Automation
Why spend time on routine tasks, when you can let your customers automatically support it all?
- Automate, save time and focus on customer relationships
- Building business rules and incentives
- Establish job rules, work cycle automation, and routine tasks
- Set the ticket
- Notification rules
- Service Level Agreement and Escalation
- The system supports the creation and customization of simple and complex workflows
- Horizontal and vertical distribution
- Workflow
- Layouts
- Scheme
Reporting
Measure everything related to customer service efforts and stay on the path to continuous improvement
- Reports and dashboards
- Create reports and diagrams to monitor your team's performance
- ready-made report templates
- Track time
- Follow the live dashboard
- Provide proactive reports
- The system includes a dynamic reporting tool
- The ability to create Dashboards by users
- Evaluating the service provided
- Customer satisfaction surveys
- Get a summary of the tickets processed
- Compare the performance of agents or user groups
